FREQUENTLY ASKED QUESTIONS
We offer door to door courier nationwide at R80 per order for clients residing in Bloemfontein and R100 for the rest of South Africa.
It takes roughly 5 to 7 days for items to be tailored.
At current, our clients are only able to make payment into our bank account via direct bank transfer. Our banking details will be supplied to you at checkout.
We do not offer exchanges, only alterations. This is because we do not keep stock of our clothing items or perfumes on hand and instead, they’re made or purchased to order. Our exchange policy is only valid for 14 days from the date from which you’ve received your order. If 14 days have elapsed from the date of purchase, we will no longer be able to offer our assistance with alterations. To be eligible for an alteration, the item must be unused and in the same condition that the customer received it. It must also be in the original packaging.
To return your product, please contact us, wait for confirmation that you are applicable for alterations and then ship your product to:
6 Waverly Road
Customer will be responsible for paying for their shipping costs for returning their items for alterations.
Depending on where you live, the time it may take for your altered product to reach you may vary.
Since our products are custom made to your size specifications, we do not offer refunds.
No, we’re strictly an online store.
The fragrances that we supply are inspired by perfumes from world-known fragrance brands and are sold in our own 30ml fragrance bottles with no likeness to the perfume boxes or bottles displayed in the product images. You can view our 30ml bottle on the last image of each of our perfume product image galleries.
Our interpretations of these fragrances were created carefully and blended to last long on your skin whilst being a perfect match to the original at a fraction of the price. The purpose of our fragrance names, descriptions and images are to give the customer an idea of the scent’s character and what it was inspired by, not to mislead or confuse the customer. We have no affiliation with the original manufacturers/ designers of the fragrances.